Bookings and Payments
Confirmation of Reservation
To confirm your reservation and enrol for the course, you must do so at least 10 working days prior to course commencement by either paying for the course if you are a new customer or providing a purchase order and complying to the payment terms in force at the time.
Payment
You may pay or agree to pay for the course by all normal means, subject to agreement in advance. For all forms of payment, please include your name, course, course date and location so that we can identify which delegate wishes to enrol on the course. We reserve the right to require payment in cleared funds in advance where we have not established satisfactory credit arrangements with you. We also reserve the right to change prices without notice, but this will not affect any course(s) you have already paid for.
Enrolment Confirmation
Once we have received your payment or agreement to pay, we will confirm your reservation. We will post, fax or email you a confirmation package, which includes registration information and directions to the training facilities, and if requested hotel booking information. If you have not received this information at least one week before the commencement of the training, please call us. We recommend that delegates do not make travel and hotel accommodation arrangements without this confirmation package.
Cancellation
You may cancel a course for which you have enrolled and be fully refunded all course fees provided you give at least 30 working days’ notice prior to the course commencement. Closer to the commencement of the course a sliding scale of charges will apply as follows:
| No of Working Days’ Notice | % of Course Fee Payable |
|---|---|
| 30 - 20 days | 50% |
| 20 - 0 days | 100% |
If a delegate fails to attend the first or any subsequent day of a course, we reserve the right to deny the delegate entry to the classroom for the remainder of the course with no refund of course fees.
Delegate substitutions are acceptable provided notice is given prior to course commencement and that the substitute delegate meets all course prerequisites for the course.
In a situation where a course is run exclusively for a customer - at one of our training centres, on a customer site or any other alternative venue - course cancellation must be received in writing at least 20 working days in advance of course commencement. The customer will remain liable for the full course fee and any expenses incurred by us if cancellation is received after this time.
In the event that it is necessary for us to cancel or reschedule a course, we will endeavour to give a minimum of 10 working days’ notice. In such circumstances a full refund or alternative dates will be available and any liability will be limited to the value of the original course fee paid by the customer.
Transfer
You may transfer the course booking to alternative dates and incur no additional costs provided the request is made in writing at least 30 working days in advance of course commencement. Once within this time period a sliding scale of charges will apply as follows:
| No of Working Days’ Notice | % of Course Fee Payable |
|---|---|
| 30 - 21 days | 50% |
| 20 - 0 days | 100% |
In the situation where a course is run exclusively for a customer - at one our training centres, on a customer site or any other alternative venue - a transfer of course date must be received in writing at least 20 working days in advance of course commencement. No transfers are available for such courses after this period.
Course Content
The course overviews provided are designed as a guide to what is covered in the course. Whilst we try and stick fairly closely to the overviews, we do not guarantee that every single item listed will be covered in every class, and the instructors are given some flexibility in what they teach based on what they feel will best accommodate the group ability, size and requirements.
Lost Materials
We shall not be responsible for the loss or theft of course materials after delivery to the customer. Course materials will only be provided as part of the purchase of the relevant course and not as separate items of supply.
Copyright
All copyright and other intellectual property in all material which we prepare for use prior to or during the course, including online material and course books, shall be and remain vested in us. You cannot duplicate or use any materials given to you for distribution to others by electronic or other means.
Onsite Facilities
For all non-scheduled courses, the client is responsible for the provision of a suitably equipped training facility. This includes hardware and software for running the course, as well as provision of an overhead projector for the instructor to use. The instructor may need to install files as part of the course and / or download content via the internet and it is the client’s responsibility to ensure the instructor is able to do so at the training facility.
Instructor's Expenses
For all non-scheduled courses, regardless of location, the instructor's travelling, accommodation and subsistence expenses will be charged to the client. For non-scheduled international courses travel time at a pre-agreed rate may be applied. An invoice will be raised following the course once precise costs are known.
Additional Delegates
Prices quoted for onsite courses are based in part on the number of delegates. If you decide to add additional delegates to a class once your booking has been confirmed, you must notify us and accept that there will be an additional charge incurred for each extra delegate that you have added to the course.
Delegate Experience & Behaviour
Delegates are expected to behave professionally at all times during the course. Disorderly behaviour will not be tolerated.
Delegates must fulfil the minimum requirements specified in the course. Failure to adhere to these pre-requisites will impact our ability to deliver the course effectively. Inexperienced, under qualified, over experienced and over qualified delegates may attend courses but must realise that the benefits gained will be limited and that instructors cannot normally change course content and depth to suit these delegates, unless by prior arrangement.
We reserve the right to exclude delegates from the course (without refund of fees) at any time if they cause significant interruptions or delays for the above or any other reasons, or if their qualifications and current experience are impacting on our ability to deliver the course as originally intended.
We reserve the right to stop a course (without refund of fees) should delegates misbehave, cause interruption or should their experience and qualifications be such that we cannot continue to deliver the course as originally intended in terms of content and depth.
Miscellaneous
The client (and any other parties introduced by the client to our staff or representatives directly or indirectly) will not, under any circumstances, conduct any direct negotiations with our staff or representatives, sub-contractors or associate companies (or parties introduced by them directly or indirectly). Any loss of actual or future business resulting from such negotiations will be charged to the client at a rate of £1,500 per day for each man day of lost business, £500 per delegate day on public courses or at the value of the lost business whichever is greater.
Delegates will be responsible for any damage they cause to our data, equipment or premises to the value of resulting losses. There is no responsibility implied or otherwise for theft or losses to clients belongings left at our premises, or to any damage or loss resulting from attending our premises or our courses/services. Valuables, computer equipment, personal property, etc. should never be left unattended, even if our instructors/consultants and staff offer to look after these items during breaks, as we have no means of verifying and insuring the items and any losses that may occur.